HR News

Does your company suffer from broken culture syndrome?

Jan 10, 2022 – by Douglas Ready

Whether it’s caused by culture clash, cultural inertia, or total toxic collapse, broken culture syndrome can sink an organization. But there’s a cure, if leaders take action… Read more

11 Trends that Will Shape Work in 2022 and Beyond

January 13, 2022by Brian Kropp and Emily Rose McRae

We’ve been living through the greatest workplace disruption in generations and the level of volatility will not slow down in 2022. New Covid variants will continue to emerge and may cause workplaces to temporarily go remote again. Hybrid work will create more… Read more

When New Covid Variants Upend Your Return-to-Office Plans

January 19, 2022 – by Adam Galinsky

Covid has been the perfect storm for feeling out of control. The disease itself is unpredictable, and the portentous variants only add to this mix of uncertainty and fear. The re-opening of offices was a clear step toward a return to normalcy — the soothing… Read more

(HARRT) The UCLA Human Resources Round Table 2022 Speaker’s Series: Adam Galinsky, The Paul Calello Professor of Leadership and Ethics, Columbia Business School

January 20, 2022 – One of the top human resources trends for 2022 will be creating an adaptive and sustainable corporate culture for the future.
As we begin the new year, leaders will continue to balance multiple employee challenges including the great resignation, vaccine mandates, talent development, and creating safe and equitable workplaces. Additionally, the new reality of the hybrid workforce is impacting all aspects of the employee experience and placing a spotlight on sustaining a strong collaborative culture.

Professor Galinsky shared his research on hybrid workplaces and what steps strong leaders at all levels in the organization can take to attract, retain, and motivate their employees in the new work reality.

HARRT at UCLA 2021 Retreat: HR RESET

November 3, 2021 – HARRT at UCLA held it’s annual, full-day in-person Retreat in an open-air courtyard at the Fowler Museum on the beautiful UCLA Campus on November 3, 2021. The theme of our Retreat was HR: RESET.

We were honored to welcome our Senior Executive members, distinguished faculty, and thought leaders who spent the day learning, reconnecting with colleagues and friends, and meeting the many new members who joined HARRT during COVID.

  • We give special thanks to our always impressive and engaging UCLA faculty and speakers who joined us:
    Dr. Robert Cherry, Chief Medical Officer, UCLA Health, “COVID-19 and the Future of Work”.
    Michele Ruiz, Co-Founder, CEO, BiasSync  and Ann Marie Zaletel, Partner, Seyfarth Shaw, “Perspectives on Vaccine Mandates”.
    Eugene Caruso, Associate Professor Management and Organizations and Behavioral Decision Making, UCLA Anderson School of Management. “Ethics and Trust: Pillars of the New Employee Experience”.
    Olav Sorenson, Chair in Entrepreneurial Studies; Professor of Strategy; Faculty Research Director, Price Center for Entrepreneurship & Innovation, UCLA Anderson School of Management. “Organizational Reset: An Entrepreneurial Leadership Challenge”.
    John Bremen, Managing Director, Human Capital & Benefits, and Head of Thought Leadership & Innovation, Willis Towers Watson
    Michael Fox, Managing Director, Southern California/Southwest, Willis Towers Watson
    Josh Strok, Senior Director, Work, and Rewards, Willis Towers Watson. “CHRO Reset: Charting a New Course”.

We also extend our appreciation to our event sponsors, the UCLA Anderson School of Management and our Partners Mike Fox and John Bremen from Willis Towers Watson.

HARRT at UCLA Fall Series Session 2: Creating Leadership Through Belonging with Melissa Thomas-Hunt, Professor of Business Administration, University of Virginia Darden School of Business, Professor of Public Policy, Batten School of Leadership, and Global Head of Diversity and Belonging, Airbnb.

October 28, 2021 – HARRT’s Faculty Director, Professor Corinne Bendersky shared a fireside chat with our distinguished speaker, Melissa Thomas-Hunt, the John D. Forbes Distinguished Professor of Business Administration, University of Virginia Darden School of Business, Professor of Public Policy, Batten School of Leadership, and former Head of Global Diversity and Belonging at Airbnb where she led the strategy and execution of their global internal diversity, inclusion, equity, and belonging programs, and retains an external senior advisor role focused on advancing connection and belonging research. The focus of the conversation was the importance of “Creating Leadership Through Belonging”.

The workplace has been significantly impacted as a result of the pandemic, technological innovations, economic upheaval, a renewed call for social justice, and new expectations of the workforce, – all of which are impacting the future of work. The emergence of hybrid work, vaccine mandates, changing workplace culture and a focus on DE&I have transformed how organizations attract, retain and motivate employees today and in the future. Recent research indicates that creating a culture of belonging is one of the top drivers that will reshape the employee experience and organizational effectiveness in the future. During the 90 minute, highly interactive session, we discussed practical ways to build a DE&I strategy based on belonging, trust, safety, and transparency.

HARRT at UCLA Fall Series Session 1: Shaping Work of the Future from Policy to Practice with MIT Professor, Thomas Kochan

October 18, 2021 – HARRT’s Faculty Director, Professor Corinne Bendersky shared a conversation on “Shaping Work of the Future from Policy to Practice” with Thomas A. Kochan, the co‐director of the MIT Sloan Institute for Work and Employment Research and the George Maverick Bunker Professor of Management at the MIT Sloan School of Management.

The world of work has changed significantly as a result of the pandemic, technological innovations, economic upheaval, and new expectations of the workforce. Professor Kochan’s recent studies call attention to the challenges facing working families in meeting their responsibilities at work, at home, and in their communities. Through empirical research, he demonstrates that fundamental changes in the quality of employee and labor-management relations are needed to address America’s critical problems in industries ranging from healthcare to airlines to manufacturing. Our attendees discussed his most recent book, Shaping the Future of Work as well as the challenges of transforming public policies, business strategies, and organizational practices for future businesses to meet the demands of their employees, shareholders, and society. Members also explored the need to update America’s work and employment policies, institutions, and practices to catch up with a changing workforce and economy directly with Dr. Kochan during an extensive Q&A session.

HARRT at UCLA Presents the 2021 ASSOCIATE Symposium – HR Analytics and Inclusive Talent Management

October 6, 2021 – HARRT at UCLA held its Annual Associate Symposium (virtual). Members re-evaluated their post-COVID employee strategies, two long-trending issues – HR analytics and inclusive talent management – which continue to create challenges for HR leaders as they transform HR and build the “new” employee experience. This interactive session brought together senior HR professionals and industry experts to help members shape the workplace of the future. Our speakers discussed how people analytics can improve the quality and timeliness of employee-related decisions ranging from culture to talent management that will help you make an impact at your organization. We discussed how various approaches to employee data analytics can strengthen how organizations perform and ways to apply strategic and scientific approaches to creating integrated talent strategies that are inclusive and support desired DEI and other business outcomes.

HARRT at UCLA Presents: The L.A. Story – Aligning Cultural Change & DEI

September 22, 2021 – HARRT’s Faculty Director, Professor Corinne Bendersky facilitated a conversation with Malaika Billups, Chief Diversity, Equity, & Inclusion Officer, The City of Los Angeles, and Ruby Flores, Commander and Diversity, Equity, and Inclusion Officer, Los Angeles Police Department (LAPD) regarding the DEI-driven culture in Los Angeles, the 3rd largest city in the world. Our speakers shared the complexity of operating in the public sector with multiple government regulations while driving culture change and developing comprehensive diversity, equity, and inclusion strategies. The city’s DEI leaders must consider multiple stakeholders including 50,00 employees, approximately 4,000,000 residents, more than 250,000 businesses, and over 50,000,000 visitors annually.

The session focused on L.A.’s evolving journey to align the city’s forty-five very different departments and bureaus such as airports, police, fire, transportation, and public works to name a few. Our speakers provided insights on the importance of planning, collaboration, and accountability in a decentralized organizational structure, the critical role of internal and external communications to gain consensus, the imperative of creating strategic department alignment to build a universal DEI-driven culture, and the challenges of implementing change management initiatives to overcome implementation barriers.

HARRT at UCLA Presents: An ASSOCIATE EXCHANGE – Why DE&I Programs Fail… and How to Fix It

June 24, 2021 – HARRT welcomed, entrepreneur, best-selling author, and 5 time Emmy winner, Michele Ruiz who discussed the science driving an innovative approach to mitigating unconscious bias in the workplace. She, along with her colleague, Heidi Burnett, shared how this new technology can now help you collect meaningful DE&I data and obtain insights you can use to implement targeted, actionable inclusion initiatives in recruitment and employee development to support and achieve long-term DE&I objectives for your organization.

HARRT at UCLA Presents: Diversity, Equity & Inclusion Action: Lessons Learned

June 22, 2021 – HARRT members and guests joined Faculty Director, Professor Corinne Bendersky in a conversation with Darnell Hunt, Ph.D., Dean, UCLA Division of Social Sciences, Professor of Sociology and African American Studies, Paul Martin, Senior Vice President and Chief Diversity Officer, Sony Pictures Entertainment, and Christine Simmons, Chief Operating Officer of The Academy Of Motion Picture Arts And Sciences (The Oscars) on lessons learned in the entertainment industry when driving change in diversity, equity, and inclusion.

In the past year, many businesses have advanced DE&I initiatives for multiple stakeholders including employees, customers, shareholders, and constituents. Organizations with a clear strategy, well-defined focus, results-driven leadership, and defined measurements have successfully moved from awareness – to commitment – to action. There is no single formula for improving diversity and inclusion that applies to every company or industry. By collaborating on action-based initiatives that have been successful and in some cases unsuccessful, organizations can learn and apply new approaches to building an inclusive DE&I culture.

This session spotlighted the importance of collaborative decision-making, data analytics, as well as, bold and accountable leadership when developing and prioritizing strategic DE&I programs.

• Darnell Hunt, Professor and Dean of Social Sciences shared insights and lessons learned from the Hollywood Diversity Report that examines the relationship between diversity and the bottom line in Hollywood and the degree to which women and people of color are present in front of the camera and behind the camera.

• Paul Martin, Sr. Vice President and Chief Diversity Officer of Sony Pictures Entertainment shared insights about the multi-pronged racial equity and inclusion program launched in 2020 called Sony Pictures Action which includes an Action Council comprised of executives from across the company, the Diverse Directors Program that provides participants from diverse backgrounds to access and exposure to TV directing, as well as, lessons learned from Sony’s employee business resource groups that promote a culture of understanding, acceptance and, inclusion.

• Christine Simmons, Chief Operating Officer of The Academy Of Motion Picture Arts And Sciences (The Oscars) shared the next phase of the Oscars equity and inclusion program called Academy Aperture 2025 and lessons learned from the Academy Gold Internship Program which is a global talent development and inclusion initiative that provides opportunities for creative individuals and students from diverse backgrounds to participate in the entertainment industry.

The Remote Work Revolution – Succeeding From Anywhere with Harvard Business School Professor, Tsedal Neeley

May 18, 2021 – HARRT’s Faculty Director, Professor Corinne Bendersky shared a conversation with Harvard Professor Tsedal Neeley on the future remote work revolution. This special conversation will air on C-SPAN 2’s Book TV throughout the weekend of June 19-20 and then be archived on their website as part of the C-SPAN video library.

The discussion covered how the rapid and unprecedented changes brought on by Covid-19 have accelerated the transition to remote operations requiring many companies to migrate to virtual work in just weeks. This massive transition has forced companies to rapidly advance their digital footprint and evaluate how work is performed.

Several global studies have shown that companies have experienced productivity gains after allowing employees to have flexible work locations. The remote work revolution has resulted in several workplace enhancements such as improved commute times, reduced operational costs, and the ability to recruit talent from around the world. However, organizations are also facing several new challenges including the impact on corporate culture, communication, employee experience, and how work will be organized in the future.

Professor Neeley discussed how remote work is here to stay and how corporate leaders, including human resources executives and their teams, need to adopt new innovative strategies to be successful in this disruptive work environment. She shared evidence-based insights from her new book “Remote Work Revolution” on how to build trust, keep teams motivated, maintain critical connections without in-person interactions, and how to create a proper work/life balance that will not only benefit employees but also their organizations and ultimately, their customers.

The UCLA Anderson School of Management & HARRT at UCLA present the Dean’s Series: FUTURE of WORK with Professor Jeffrey Polzer, Harvard Business School.

April 21, 2021 – In the past year, organizations were forced to be resilient and innovative as they rapidly adopted creative ways of working in a new and ambiguous world. COVID-19 also exposed many business vulnerabilities, none as important as the ability to quickly respond to the human side of the business.
When addressing a variety of people-related business challenges, leaders learned that having a digital advantage is imperative to thrive today and in the future. In the new people analytics domain, employee-related initiatives regarding productivity, networks, leadership, organizational agility, culture, employee experience, and more will be radically transformed.

Professor Polzer will discuss how human resource leaders and managers can use people analytics to gather and apply employee data from traditional sources and new digital platforms to structure all facets of the employee lifecycle. He will share how to achieve a competitive advantage by making effective employee decisions using a data-driven lens to look beyond collecting employee information to analyzing and designing new approaches to work in the future.

HARRT at UCLA: Fearless Book Club Series

Five week discussion series for people leaders on how to create a psychologically safe workplace

March 23 – April 2o, 2021 – This five week FEARLESS book club series was inspired by Amy C. Edmondson, Novartis Professor of Leadership at Harvard Business School and presented in partnership with Sandy Asch. This was an incredible opportunity for HARRT member organizations committed to creating a workplace where people can bring their full selves to work every day. Psychological safety is the basis for meaningful conversations and high-performing teams and so relevant as members grapple with DE&I + the complexities of the current workplace. The over arching message of the series was “When employees don’t have the freedom to speak up, it can erode your employee engagement. That’s one reason why cultivating psychological safety is so important.”

PSYCHOLOGICAL SAFETY with Harvard Business School Professor, Amy Edmondson, Martijn Sjoorda, and UCLA Anderson Professor, Corinne Bendersky

HARRT at UCLA Dean’s Series – LEADERS of the FUTURE: Unleashing the Power of Psychological Safety

March 19, 2021 – The past year has resulted in major disruptions to corporate strategies and operations as a result of the global pandemic, digital transformation, economic uncertainty, and social discourse. As corporate leaders rethink how their organizations will perform in the future, there is a renewed emphasis on creating an inclusive organization to encourage the development of creative, innovative, and productive teams.

For many years, Amy C. Edmondson, Professor of Leadership at Harvard Business School and author of the book “The Fearless Organization” and Martijn Sjoorda, Co-Founder, The Fearless Organization, have studied how creating psychological safety is the key ingredient to develop high-performing, humane, and resilient leaders for the future.

Please join UCLA’s Professor Corinne Bendersky as she interviews our speakers and they discuss how to build competitive and innovative organizations in the future by:
• Exploring the link between psychological safety and high performance
• Creating a speak-up culture where it’s “safe” to express ideas, ask questions, and admit mistakes
• Nurturing the level of engagement and candor required to succeed in today’s new economy

HARRT Senior Executive Round Table: C-Suite of the Future: Getting Winners in Place

March 2, 2021 – Senior Executive Members gathered virtually for a special C-Suite succession planning discussion. The open dialogue featuring HARRT Senior Executive Members, Ed Eynon, EVP, CHRO, KSL Resorts, Randy Clark, CAO & CHRO, Sempra Global and was facilitated by Heidrick & Struggles Partners Angela Gardner, and Ed Manfre (HARRT Partner Members). The evening session was an informal, fun opportunity for our executives to catch up with each other and share their various strategies for C-Suite succession planning which is a post-COVID hot topic.

Two questions were offered to stimulate thought for the conversation:

• What innovative/progressive things are successful organizations doing in the CEO/President succession planning space that truly sets them apart?
• If there was only one piece of advice you believe we should hear today, what would that be?

FULL-SPECTRUM THINKING IN A POST-OUTBREAK WORLD with Dr. Bob Johansen, Institute for the Future

February 12, 2021 – Dr. Bob Johansen, a distinguished fellow with the Institute for the Future in Silicon Valley and friend of HARRT, has been doing ten-year forecasting for more than thirty years, with remarkable accuracy. In this talk, he will share his latest forecasts for the post-outbreak world, with a focus on opportunities and threats for the human resources function. Full-spectrum thinking is the ability to seek clarity across gradients of possibility–while resisting the temptations of certainty and simplistic labeling. Bob will discuss how leaders can think in full-spectrum ways, particularly across the spectrum of human/computer potential. Digital augmentation of humans will be mandatory to thrive in the future and Bob will provide his latest thinking about how leaders of the future can thrive in an increasingly digital world.

*As a follow-on to this discussion, Bob facilitated a BOOK CLUB exclusively for HARRT Senior Executive Members on February 16 & 26. As part of membership, each participating HARRT Executive member received a complimentary digital copy of Bob’s new book: Full-Spectrum Thinking: How to Escape Boxes in a Post-Categorical Future.

2020 RETREAT Series – HR Leadership: Creating Future-Ready Organizations (Virtual)

September – December 2020 – Over the past several months, HR has been challenged with COVID-19, social justice issues, and dealing with multiple problems relating to business survival. During these chaotic times, human resources leaders have been responsible for a magnitude of outcomes including operational efficiencies, virtual workplaces, employee well-being, digital technology, and major innovations on how work is now being performed. Equally important to navigating the current day to day issues, is evaluating how work will be reinvented for the future based on today’s disruptions. What innovations need to be created to ensure success in the future? How do we avoid slipping back into the “old” way of doing things? What has worked well and what needs to be transformed going forward?

Since our founding 34 years ago, HARRT at UCLA has hosted a retreat for our Senior Executive Members every fall where we would discuss strategic issues and future innovations. Since we can’t meet in person this year, we have planned a virtual retreat that is designed to explore the disrupted workplace and reimagine the future of work. Additionally, this virtual event will provide members with several opportunities to network with HARRT peers, share ideas, and create solutions for these critical topics.

The theme of our virtual retreat is HR Resilience: Creating a Future-Ready Organization. The topics for the sessions are Transformative Leadership, Cultural Adaptability, Distributed Workforces, Agile Transformation, and the Trust Paradigm. These topics are designed to address today’s immediate challenges as well as go-forward strategies to implement in your future-ready organization. These virtual round tables will contain two parts; Part 1 is a general session with Q&A presented by a subject matter expert that will be immediately followed by Part 2, an exclusive HARRT Executive Member-only workshop to discuss practical, innovative, relevant, and actionable initiatives.

Virtual Series:

Session 1: September 8, 11:30 AM – 1:30 PM Transforming Future Leadership Through Co-Elevation featuring Keith Ferrazzi, NYT Bestselling Author, and Founder & Chairman Ferrazzi Greenlight.

Session 2: September 23, 11:30 AM – 1:30 PM Cultural Adaptability: A Blueprint for the Future featuring Charles Muttillo, President, and Megan Sutton, Vice President, Human Resources, Morley Builders.

Session 3: September 30, 11:30 AM – 1:00 PM– Top Challenges in the Shift to Remote Work – Elisabeth Watson, Chantelle Egan, and Elizabeth M. Levy, Seyfarth Shaw LLP.

2020 HARRT at UCLA Associate Symposium (Virtual):  October 15, 9:00 am – 3:00 pm – Management Challenge Simulation, presented by Abilitie.

Willis Towers Watson Presents: October 22, 9:30 AM – 11:00 AM– BruinTalk  – Reimagining Future Work: A Distributed Workforce – featuring Kerrie Peraino, Vice President, People Operations, Business HR & Googler Experience, Google.

Willis Towers Watson Presents: October 29, 9:30 AM – 11:00 AM– BruinTalk  – Reimagining Future Work: A Distributed Workforce – featuring Holly May, SVP, Global Total Rewards & Partner Resources Service Delivery, Starbucks.

Session 4: November 12, 11:30 AM – 1:30 PM – Doing Agile Right: Transformation Without Chaos featuring Sarah Elk, Partner and Global Leader, Bain & Company.

Session 5: December 9, 11:30 AM – 1:30 PM – Building the New Business Paradigm with Trust featuring Robb Holman, Bestselling Author, and CEO of Holman International.

If you would like to be part of this group and apply for membership, please contact us.

IMPACT Series

March 16 – July 9, 2020 – In keeping with HARRT at UCLA’s mission to help our members by offering shared experiences for best practices and trusted experts they can call upon to develop their responses, we reinstated the HARRT IMPACT Series.  For over a four-month span, HARRT members we offered 24 interactive virtual-meetings focused on how HR is specifically being impacted by COVID-19. Members were also given exclusive access to the HARRT COVID-19 online repository for shared resources from the series. Members can access the repository through the Senior Member Homepage using your login and password.

Virtual Series: 

  1. Keith Ferrazzi – Achieving Racial Equity in the Workplace A 7-Point Framework on Best Practices for Eradicating Systemic Racism
  2. Senior Executive Round Table Discussion: Pandemic to Protests: Return to Work Disruption
  3. The Irvine Company’s Guide for Return to Work: Come Back With Confidence
  4. Mercer – Sensing with Science; the use of talent analytics to make informed workforce decisions
  5. Seyfarth Shaw: Developing a Return to Business Action Plan
  6. Dr. Scott Snyder, COVID-19 and the future of work – 2023: Four scenarios
  7. Dr. Kevin Riley: Preparing for the New Normal: Guidance for Employee Safety and Health During Return to Work (Part 2)
  8. ServiceNow: Empowering Your People to Lead
  9. Dr. Kevin Riley: Preparing for the New Normal: Guidance for Employee Safety and Health During Return to Work (Part 1)
  10. Professor Cassie Mogilner Holmes: Responding to COVID-19 with Positive Leadership
  11. Keith Ferrazzi: Succeeding in a Virtual Workplace
  12. Mercer: A Framework for Recovery: Respond. Return, Reinvent
  13. Carmen Allison: COVID-19 Disruption: Developing a Workplace Reentry Strategy
  14. Randstad RiseSmart: Best Practices in Rapid Upskilling and Redeployment, Responses to the COVID-19 crisis to meet business and employee needs
  15. Heidrick Consulting: How to Lead in a Virtual & Uncertain World – The New Normal for 2020
  16. McGriff: Cultivating Mindfulness Amid Change and Uncertainty
  17. Professor Jerry Nickelsburg: The Impact of COVID-19 on the Golden State
  18. Professor Patrick Wright: Leading Into, Through, and Out of the COVID-19 Crisis
  19. Edelman: Trusted Employee Communication as COVID-19 Evolves: What’s Working and What’s Not
  20. Sandy Asch: Leadership Resiliency During Uncertain Times
  21. Seyfarth Shaw: COVID-19: Legal Challenges for Employers (Part 2)
  22. Willis Towers Watson: COVID-19 Implications for employers- Potential impacts on benefit, reward, mobility, and other business programs, and how to prepare
  23. Seyfarth Shaw: COVID-19: Legal Challenges for Employers (Part 1)
  24. Edelman: Crisis communications best practices for HR leaders: how to maintain trust during evolving public safety concerns

If you would like to be part of this group and apply for membership, please contact us.

Academic Partners

About HARRT

HARRT at UCLA, established in 1986, serves as a forum for the exchange of cutting-edge ideas and academic research affecting the practice of human resources. HARRT at UCLA is a subunit of the Institute for Research on Labor and Employment (IRLE) and is affiliated with Anderson School of Management, Luskin School of Public Affairs, and UCLA School of Law.